Refund Policy
At N-DEPT Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward refund and return process.
Eligibility for Returns
Items eligible for return or exchange must meet the following conditions:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Returns must be requested within 4 days of receiving your order. After this period, we may not be able to accept returns.
Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, including but not limited to:
Opened or used skincare products
Gift cards
Sale or clearance items
How to Return an Item
To initiate a return, please contact us at info@ndeptskn.com with your order details. We will provide you with instructions on how to proceed with the return. Return shipping costs are the responsibility of the customer, except in cases where the item is defective or an error occurred with your order.
Refund Process
Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your refund to appear, depending on your bank or payment provider.
Exchanges
If you'd like to exchange an item for a different product, please contact us to discuss the options available. In some cases, we may offer a store credit or issue a refund if the item is no longer in stock.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving it. We will either send you a replacement or offer a full refund based on your preference. Please keep the packaging and take pictures of the damaged item to assist with the claims process.
Contact Us
If you have any questions about our refund and return policy or need assistance with a return, please contact us at info@ndeptskn.com. We’re here to ensure that your shopping experience is as smooth as possible.